Listening to this made me so sad and hopeless for those sent to be the replacement cleaning crew. Can the commissioner be more heartless and evil??? I felt so desperate for this group of people and their plight. Chapter 20 really broke me and I bawled. When I thought things couldn’t get worse a betrayal of such magnitude!!!!! A glimmer of hope at the very end!!! On to book 3 where I hope to find more good news!!! I voluntarily listened to a free copy of this and am giving an honest review. The narrator did a great job bringing the characters and story to life.